Delinquency doesn’t spike on a schedule. When outreach demand suddenly increases, most credit unions face a difficult trade-off: hire more collectors, outsource at a high cost, or rely on basic automation that delivers limited results.
A growing number of credit unions are taking a different approach.
Join Center Parc Credit Union and Georgia United Credit Union as they share how they’re using AI to scale early-stage collections outreach while empowering their teams to focus on the member situations that require human expertise.
Hear directly from the teams who implemented this approach and what they learned along the way.
In this session, you’ll learn:
– Why collections teams struggle to keep pace when delinquency volumes spike.
– How AI is being used to expand early-stage outreach and increase member contact rates.
– What Center Parc Credit Union and Georgia United Credit Union learned from deploying AI in their collections process.
– Practical considerations for credit unions exploring AI in collections.
